Common Questions
IMPORTANT:
POCKETECH provides a free trial edition prior to purchase, allowing you to download and install the application, then follow the instructions and give it a shot. It is useful in assisting users in determining if they want to purchase this product and avoiding purchasing the incorrect one based on their demands.
Thank you for purchasing POCKETECH Software! We are committed to providing high-quality products and the best service to our customers, and we hope you will enjoy your experience when learning about, evaluating and purchasing our products.
If you need to submit a refund request, please send an email to [email protected] and provide the following information. We will process it within 3 working days after receiving the refund request.
·Product name
·Registration code, License email and order time
·Refund reason and screenshot of related circumstances
·Receipt/Bill of the payment(Apple Pay or Paypal)
Note: The lack of one of the above documents will not advance the refund process
Customer satisfaction is our top priority. Before contacting POCKETECH to request a refund you may need to check whether your order is eligible for a refund. Our products are subject to a 7-day money-back due to the instantaneity nature of recovering data. Refunds requested after 7 days will not be accepted.
1. Erroneous, inadvertent or unintentional purchase of the optional Extended Download Service (EDS) or Registration Backup Service (RBS) made in addition to the product purchase. We will help you contact the payment platform to refund the cost of EDS or RBS.
2. Refund request because you don’t have a computer companion for data recovery (you have not activated the account).
3. You purchase and don’t want to use our recovery plan (you have not activated your account).
4. You have purchased the same plan twice or purchased two plans with similar functions. we will refund the purchase price of one of the plans.
5. An unauthorized payment was made due to credit card fraud or other reasons. We recommend you contact the card issuer if there is any suspicion of fraud or unauthorized payment.
1. A refund request due to misunderstanding or lack of understanding of the product’s functions and capabilities because you failed to read the product description carefully before purchasing.
2. A refund request for no reason.
3. If, without good cause, you refuse to cooperate with our support team to troubleshoot the problem and apply the solutions provided.
4. The license of the purchase is expired, which means the purchase has exceeded the product’s specified period.
5. Due to the refund request caused by the product technical problem, the customer refused to cooperate with our customer service team to try to solve the problem, refused to provide detailed instructions and information about the problem, or refused to try to use the solution provided by the customer service team.
6. Apply for refunds due to price differences between different regions and merchants.
