POCKETECH Privacy Policy

“Personal Data” refers to any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, an online identifier, or one or more factors specific to that natural person’s physical, physiological, genetic, mental, economic, cultural, or social identity. We process different types of data and in different ways depending on how you interact with us.

2.1 Personal data processing relating to your visit to our website, as well as the purchase and usage of our products

When a User accesses our Websites, purchases a POCKETECH LIMITED product via the Websites or the Application, or uses our goods, POCKETECH LIMITED processes personal data in the following ways:

2.1.1 We collect data when you visit our websites.

– information about how you access our Websites (including the URL that directed you to a POCKETECH Websites and the search phrases typed into a search engine that directed you to a POCKETECH Websites);
– Your actions and visits to our websites;
– The date and time of the visit, as well as the length of time spent on the Websites.

2.1.2 We only gather data if you provide it to us.

– Name;
– Gender;
– Age;
– Image;
– Email address;
– Address;
– Country;
– Postal code;
– Phone number;
– Payment information such as Credit card information/debit card information or other payment/billing information;
– Your account data;
– Content of customer support communications.

2.1.3 We collect data when you use our products.

We have several goods, and each product may gather different types of data. In general, if you use our products, we may gather the data listed below.

– the serial number of your product;
– We gather information about the products you use and how you use them, such as launch data, feature use, page hits, and sign-in information.
– Your local device information, including but not limited to device information, device hardware, operating system, other software on your system, Username, POCKETECH ID, location, IP address, operational log information, file size and type;
– Crash data as well as information about the files you’re working with. If the User experiences a crash, we will ask if the User accepts to submit the original document to POCKETECH. POCKETECH can only have access to the original document if the User decides to give it to POCKETECH.

2.1.4 Purpose and legal basis of the processing

POCKETECH collects information about you for the following purposes. Our processing of the acquired personal data is based on the User’s permission or other legal reasons (such as for the performance of statutory duties or statutory obligations, or for the conclusion or performance of a contract with the User, etc.).

For POCKETECH to deliver the requested stuff to the User;
The gathered data are required for POCKETECH to identify and bill the User and charge its bank card number in order to complete a contract to which the User is a party.
In order to provide customer service or assistance;

For the purposes of identity verification and anti-piracy;
Internal statistics and analytical needs. Analyze your usage of our Websites and products in order to better understand how they are being used so that we may enhance our services and the User experience, as well as engage and retain Users.

For the purpose of chargeback management;
In order to offer you advertisements for POCKETECH items and services that we believe may be of interest to you.

2.1.5 Recipients of the personal data

We treat your personal information with care and confidentiality, and will only share it with third parties to the extent specified below. We do not disclose, sell, rent, or exchange personal information with other parties for marketing reasons.

– Service Providers: We may share your personal information with organizations who assist us in running our business by processing personal information on our behalf for the aforementioned objectives. Such companies include payment processing companies that can assist us in processing transactions, parties that provide our third-party cookies and tracking tools that may send tracking data or analysis reports to POCKETECH, email delivery service providers that can assist us in delivering promotion emails to you, server companies that we hire to provide service to you, charge back management service providers, fraud monitoring and prevention providers, social medias, and third-party online retailers.

Furthermore, POCKETECH may reveal the following personal information about the User:

– Public Authorities: if POCKETECH is required to disclose or reveal such personal data to comply with a legal requirement, or to defend the rights, property, or safety of its company, customers, or others; and

– Business Transactions: to legal successors or substitute operators of all or a portion of POCKETECH’s various companies.

2.1.6 Transfer of personal data

POCKETECH may send acquired personal data to recipients situated outside the EU, and such destinations may not have regulations that protect the User’s personal data to the same degree as the EU.

POCKETECH assures that the User’s personal data is treated securely and secured against unauthorized access, loss or deletion, illegal processing, and any processing that is inconsistent with the goals set out in this privacy policy.

Please find the following transfer details below:

– To conduct transactions, POCKETECH may send your payment information to payment processing businesses outside the EU.

– POCKETECH may use third-party cookies and tracking technologies (such as AdWords and Google Analytics) to measure how Users use the Websites and products; such Websites use data and product usage data may be transmitted to and stored in third-party servers located outside the EU. These third-party cookies and tracking tools may provide tracking data or analytical reports to POCKETECH for the purposes stated above. The majority of third-party cookies and tracking programs process your personal information anonymously.

– POCKETECH may transmit your email address and other relevant information, such as your name, to email delivery service providers located outside the EU in order to send you promotional emails.

– POCKETECH may keep personal information on servers leased from server service providers.

– To perform relevant services, POCKETECH may send your relevant personal information to marketing platforms and service partners outside the EU.

– In order to perform the relevant service, POCKETECH may send your relevant personal information to fraud monitoring and prevention suppliers located outside of the EU.

2.1.7 Duration of the storage

POCKETECH will keep the gathered personal data for as long as required to fulfill our contractual or legal obligations and as authorized by relevant law. We shall destroy the personal data after this time period in accordance with relevant regulations. To establish the existence of a right, contract, or legal duty, POCKETECH shall save relevant personal data through intermediate archives for a period of time that does not exceed what is technically necessary for the purpose of the storage and in line with applicable legislation.

In terms of banking information, it will be removed once the payment has been completed and becomes effective. The withdrawal time period may also apply. The credit card number and expiration date (but not the CVV security code) might be held through intermediate archives for evidentiary purposes in the event of a payment dispute, for the length specified by relevant legislation.

2.2 Personal data processing in relation to comment areas

When a User decides to remark on a POCKETECH product via the Websites or Applications, POCKETECH conducts the following personal data processing:

2.2.1 We only gather personal data if you provide it to us.

POCKETECH collects the following personal data in connection with this processing:

– Your email address;
– Your name or a nickname;
– Any other potentially personal information submitted by the User through its remark (age, location, etc.);
– The substance of your comment.

2.2.2 Processing purpose and legal basis

POCKETECH implements this processing in order to improve its products and provide consumers and potential consumers with better and more transparent information about POCKETECH products. Said remarks and associated personal data are submitted voluntarily by the User, and the processing of the acquired personal data is based on the User’s permission.

POCKETECH may utilize your comments (together with your relevant information) for marketing reasons in order for people to better understand and use our products.

2.2.3 Recipients of the personal data

We treat your personal information with care and confidentiality, and will only share it with third parties to the extent specified below. We never disclose, sell, rent, or exchange personal information with third parties for marketing reasons.

– Service Providers: We may share your personal information with organizations who assist us in running our business by processing personal information on our behalf for the aforementioned objectives. Email delivery service providers, which can assist us in delivering promotional emails to you, server businesses we engage to offer service to you, social media, third-party online forums, and other marketing platforms and service providers are examples of such organizations.

2.2.4 Transfer of personal data

POCKETECH transfers gathered personal data to recipients situated outside the EU, and such destinations may not have regulations that protect the User’s personal data to the same level as the EU.

POCKETECH assures that the User’s personal data is treated securely and secured against unauthorized access, loss or deletion, illegal processing, and any processing that is inconsistent with the goals set out in this privacy policy.

Please find the following transfer details below:

– POCKETECH may transmit your email address and other relevant information, such as your name, to third-party email delivery service providers located outside the EU in order to send you promotional emails.

– POCKETECH has the right to store your comments on servers leased from server service providers.

– POCKETECH may also send personal data linked to your comments to social media platforms, third-party online forums, other marketing platforms, and service providers located outside the EU in order to deliver appropriate services.

2.2.5 Duration of the storage

POCKETECH will keep the gathered personal data for as long as required to fulfill our contractual or legal obligations and as authorized by relevant law. We shall destroy the personal data after this time period in accordance with relevant regulations.

2.3 Personal data processing in relation to advertising emails

The User may choose to sign up for POCKETECH’s advertising e-mail in order to get information and news about POCKETECH news and goods. In this instance, POCKETECH undertakes the following personal data processing:

2.3.1 Personal information gathered

POCKETECH only gathers your supplied information in this processing, such as the User’s email address, name or nickname, country, desired product, and response to promotional mailings.

2.3.2 Processing purpose and legal basis

POCKETECH uses personal data processing to give consumers and potential customers information and news about POCKETECH goods.
The subscription to POCKETECH’s advertising e-mail and the corresponding submission of personal data is optional, and the processing of the obtained personal data is dependent on the User’s consent.

2.3.3 Recipients of the personal data

We treat your personal information with care and confidentiality, and will only share it with third parties to the extent specified below. We never disclose, sell, rent, or exchange personal information with third parties for marketing reasons.

– Service Providers: We may share your personal information with companies that help us to run our business by processing personal information on our behalf of us for the purposes identified above. Such companies include email delivery service providers which can help us deliver promotional emails to you, server companies we hire to provide service to you, and the parties providing our third-party cookies and tracking tools.

2.3.4 Transfer of personal data

POCKETECH transfers gathered personal data to recipients situated outside the European Union, and such destinations may not have regulations that safeguard the User’s personal data to the same level as the European Union.

POCKETECH assures that the User’s personal data is treated securely and secured against unauthorized access, loss or deletion, illegal processing, and any processing that is inconsistent with the goals set out in this privacy policy.

Please find the following transfer details below:

– POCKETECH may transmit your email address and other relevant information, such as your name, to email delivery service providers located outside the EU in order to send you promotional emails.

– POCKETECH may keep personal information on servers leased from server service providers.

– POCKETECH may use third-party cookies and tracking technologies (such as Google Analytics) to track information on the User’s response to advertising emails; such data will be transmitted to and kept on third-party servers located outside the EU.

2.3.5 Duration of the storage

POCKETECH will keep the gathered personal data for as long as required to fulfill our contractual or legal obligations and as authorized by relevant law. We shall destroy the personal data after this time period in accordance with relevant regulations.

2.4 Cookies and tracking tools

To collect information about your usage of our Websites and Applications, POCKETECH employs a number of industry-standard information-tracking mechanisms. POCKETECH places cookies on the User’s device when they visit the Websites and/or use the Applications. The third-party tracking tools are mentioned below, but this does not imply that each of our Websites or Products employs all of them.